Refund & Replacement Policy for Tech B2 WIN

At Tech B2 WIN, we strive to provide the highest quality electronic gadgets. However, if you encounter any issues with your product, we offer a replacement policy to ensure your satisfaction. Please read the following policy carefully.

1. Eligibility for Replacement

If you receive a product that is defective, damaged, or not working properly, you must notify us within 7 days of receiving the product. To qualify for a replacement, the following conditions must be met:

• The product must be in its original packaging, including all accessories and documentation.
• The product must not show signs of intentional damage or misuse by the customer.
• The issue or defect must be reported to us within the 7-day window from the date of delivery.

2. Reporting an Issue

If you encounter any problems with your product, please inform us immediately by contacting our customer support team at:

• Email: [email protected]
• Phone: +8801996-021016 / +8801540-300942

When reporting the issue, please provide:

• Your order number
• A detailed description of the issue
• Photos or videos showing the defect or damage, if applicable.

3. Replacement Process

Once we receive your report, we will evaluate the situation and, if approved, arrange a replacement of the product. The replacement will be processed once the defective product is returned to us in its original condition, with all packaging and accessories intact.

Please note:

• If the product is found to be damaged or mishandled by the customer, the replacement request will be denied.
• Customers are responsible for safely returning the product in the same condition as it was received.

4. Non-Eligibility

You will not be eligible for a replacement if:

• The product shows signs of wear, damage, or tampering caused by the customer.
• The product is returned without its original packaging, accessories, or documentation.
• The request for replacement is made after the 7-day window.

5. Shipping Costs for Replacement

In cases where the product is defective or damaged upon receipt, we will bear the return shipping costs. However, if the product is found to be non-defective after inspection, the customer may be responsible for any shipping costs associated with the return.

6. Contact Us

For any questions or concerns regarding our refund and replacement policy, feel free to reach out to us at:
Email: [email protected]
Phone: +8801996-021016 / +8801540-300942